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During your stay

WiFi internet

Your WiFi password is included in your check-in instructions.

Each of our apartments includes fast WiFI with connection speeds of 50 mpbs or more, depending on the building's specific internet service provider.

You can also connect to the apartment's router using a LAN cable - most apartments include a short cable.

Troubleshooting if no internet access

We've found that 99% of WiFi connection issues can be resolved running through the checklist below:

  1. Are you able to connect to the WiFi network? If you are connected, is it the network for your specific apartment number? E.g. Lodgeur.com 2405 instead Lodgeur.com 2404.
  2. If not, have you entered the password correctly? Please double check that the password is entered correctly if you can see network.
  3. Is the internet cable plugged in? If you're able to connect to the correct WiFi network, then it's possible that the internet cable is not plugged into the modem / router, or to the outlet. Check that the internet cable is plugged in at both ends.
  4. Does the modem / router have power? If you cannot see the network for the apartment, check that the router has power. The router is typically close to the desk or to the media unit (occasional it is placed inside). If there is no power and everything is plugged in, it's possible that the router is plugged into an outlet that is turned on / off by a light switch (usually by the kitchen / corridor or living room). We are currently labeling all these light switches, so check please check try this first.
  5. Have you restarted the modem / router? Unplug power to the router for 30 seconds and try to reconnect again
  6. Is it just the Smart TV that is having problems? Check in the TV's settings that it's corrected to the network.
  7. Still having problems? If after running through this checklist and no device is able to connect, please send us a message detailing any error message or flashing lights on the router. We will check that everything looks ok on the account (e.g. there are no service outages in the area), and can call the internet provider's customer support team for further troubleshooting.