For short stays (< 30 days), we generally do not allow guests to receive mail.
You can, however, receive packages:
UNDER THE RECIPIENT FIELD: Please include LODGEUR first, followed by your first and last name. Make sure to include the apartment number. For example:
LODGEUR, Jane Doe
3550 Main St Apt 6304
Houston, TX 77002
Oversize packages must not be sent (e.g. furniture).
If we receive a notification of a package, we will forward this to you (e.g. an Amazon Hub locker notification).
You are responsible for picking up your package - we will not deliver it to you.
Packages should not be sent prior to your arrival (else the current guest will receive the notification).
If you are expecting a package and have yet to receive it (or notification from us), you will be responsible for checking with the building's front desk and / or the shipper.
In buildings with an Amazon Hub locker system, not all packages may be placed there - some may end up in the building’s office due to size or capacity constraints. These lockers will also receive non-Amazon packages.
If a package is received by the building’s office, their notifications are manually sent to us - it may take 24 hours or more for them to let us know of a package.
If you have placed an order with UberEats, DoorDash, etc., you will need to meet the driver downstairs on the first level. Please do not instruct drivers to leave the items at the leasing office.
If you have received a perishable delivery, please pick it up from the leasing office as soon as possible. Perishable items that are not claimed will be discarded.
In the event that a package arrived after your departure, you are responsible for all charges to have this forwarded to you through our partner ileftmystuff.com . Please see our Lost & Found page for more information.
Lodgeur and the apartment community are not liable for your packages.
If you have placed an order with UberEats, DoorDash, etc., you will need to meet the driver downstairs on the first level of the parking garage. Delivery drivers do not have access to the residential floors.
Please do not instruct drivers to leave the items at the leasing office.